Terms and Conditions

Effective Date: 1st of May 2025

These Terms and Conditions (“Terms”) govern your use of the ice bath rental services provided by Dubai Ice Baths (“we”, “us”, or “our”). By booking our services, you agree to be legally bound by these Terms. Please read them carefully before making a reservation.

1. Booking and Payment

  • Booking Method: Bookings can be made via WhatsApp or by emailing info@dubaiicebaths.ae.

  • Advance Notice: We recommend booking at least 24 hours in advance to ensure availability.

  • Payment Terms: Full payment is required at the time of booking confirmation. No service will be delivered without payment.

  • Accepted Payment Methods: Bank transfers, credit/debit cards, or other methods as communicated at the time of booking.

2. Delivery and Setup

  • Delivery Area: Standard delivery is within Dubai city limits. Deliveries outside Dubai (e.g., Abu Dhabi) may be arranged upon request and are subject to additional charges.

  • What's Included: All packages include:

    • One ice bath

    • 100kg of ice (minimum)

  • What We Do:

    • Deliver the ice bath and ice together

    • Set up the bath on a suitable flat surface

  • What You Do:

    • Provide access to water (outdoor tap/hose)

    • Fill the bath with water and add the ice to reach your desired temperature

    • Ensure necessary permissions if placing the bath in shared or communal areas

  • Balcony Use Disclaimer: We strongly discourage installation on balconies due to the bath's significant weight when filled. You accept full liability for any structural damage if you proceed with balcony use.

3. Equipment Use and Responsibility

  • Age Restriction: Users must be 18 years or older unless supervised by a parent or guardian who accepts full responsibility.

  • Temperature Control: You are fully responsible for determining and achieving your desired cold exposure temperature. We do not provide temperature-regulating equipment.

  • Health Warning: Cold water immersion may not be suitable for individuals with certain medical conditions (e.g., heart problems, circulatory issues, pregnancy). Consult a healthcare professional before use.

  • Use at Your Own Risk: You acknowledge and accept all risks involved in cold exposure. Dubai Ice Baths is not liable for injuries or adverse health effects related to use of the equipment.

4. Equipment Care and Damage

  • Client Responsibility: You are responsible for the equipment during the rental period. Please treat it with care.

  • Damage Charges: You may be charged for any lost, stolen, or damaged equipment beyond normal wear and tear.

  • Leaks or Malfunctions: While rare, minor leaks or equipment issues may occur. We take all reasonable measures to ensure quality but are not responsible for any water damage to your property.

5. Cancellations and Refunds

  • Cancellation by You:

    • 48+ Hours Notice: Full refund.

    • Less Than 48 Hours: Subject to a cancellation fee (up to 50% of the booking cost).

  • Cancellation by Us: In the unlikely event that we are unable to fulfill your booking due to circumstances beyond our control (e.g., equipment failure, transport disruption), you will receive a full refund or the option to reschedule.

6. Liability and Indemnity

  • Indemnification: You agree to indemnify and hold harmless Dubai Ice Baths, its employees, and affiliates from any claims, losses, damages, or legal actions arising from your use of our services and equipment.

  • Limitation of Liability: Our total liability is limited to the total amount paid for the rental service. We are not liable for indirect or consequential damages, including health complications or property damage.

7. Privacy

We are committed to protecting your privacy. Personal data collected during booking will only be used to process orders and deliver services. We will never sell or share your information with third parties without your consent.

8. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of Dubai courts.

9. Contact Information

If you have any questions regarding these Terms, please reach out to us:

Email: info@dubaiicebaths.ae
Phone: +1 (314) 481 9568
Instagram: @dubaiicebaths